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Shipping & Returns

Contact Us

Privacy Policy

Terms & Conditions


Shipping & Returns

Domestic

Ground

Free! / Ships within: United States

Fedex 2nd day

Flat Rate: $25 per order / Ships within: United States

Fedex Overnight

Flat Rate: $55 per order / Ships within: United States


International

Fedex International Priority

Weight dependent starting at $60 / Ships to the rest of the world.

*Please note that goods imported internationally almost always incur customs fees and import tax. Please refer to your country's trade and tariff policies to estimate these fees. where Mountains Meet will not be held responsible for any customs fees or import taxes on purchases.


Important

All shipments will be dispatched via FedEx on regular business days, Monday to Friday, excluding National Holidays.

Once your credit card has been authorized you will receive a confirmation email from us. Orders are processed within two business days.

All orders received after 2pm EST will be processed the following day, including overnight orders.

Please be sure to double check your shipping information prior to submitting your order. where Mountains Meet is unable to reroute packages once shipping has been initiated.

We are unable to ship to PO Boxes and military addresses.

where Mountains Meet is not responsible for delays in shipping or delivery due to force of nature or other uncontrollable events.


Returns

If you are not completely satisfied with your where Mountains Meet online purchase, you may send it back to us for an exchange or a refund.

• Returns shall be accepted if postmarked within 7 days of date received.

• Prior to sending your return, please email wmm@wheremountainsmeet.com to receive an RA number and initiate your return.

• Sale merchandise is Final Sale. No exchanges or returns on Final Sale items will be accepted.

• Special Orders are Final Sale. No exchanges or returns on Special Orders will be accepted.

• All merchandise must be returned unworn, unwashed and with hang tags intact. We have the right to deny a return or credit if the merchandise does not meet our return policy requirements.

• All shipping costs are incurred at the expense of the customer.

• We do not refund original or return shipping costs.

• Exchanges/Refunds are processed within 7 days after we receive the merchandise. You will receive a confirmation by email when your exchange/credit has been processed.

• We are unable to refund any import tax/duty (apart from NY State sales tax) that your order may have incurred for returned items. Please be advised that any exchanges may require additional tax/duty for import to delivery destinations outside the US.


Privacy Policy

Consent

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at g@wheremountainsmeet.com or mailing us at: Aspen + Alder Holdings, LLC d.b.a where Mountains Meet 262 West 38th Street, #1704, New York, NY, 10018, United States


Information

What do we do with your information?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.


DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.


SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application.

Payment:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.


THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.


SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.


AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.


CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.


QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer (or PCO) at info@wheremountainsmeet.com or by mail at:

PCO
where Mountains Meet
262 West 38th Street,
#1704 New York, NY, 10018
United States


Terms & Conditions

Terms and Conditions of Use

Our company, Aspen and Alder Holdings, LLC, d.b.a. where Mountains Meet, is a corporation organized under the laws of the State of Delaware (“Company”, “us”, or “we”). We own the website www.wheremountainsmeet.com (“Site”). These Terms and Conditions apply to our Site and govern your use of our Site.

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY AS THEY CONSTITUTE A BINDING AGREEMENT BETWEEN OUR COMPANY AND YOU (“YOU” OR “USER”). BY USING OUR SITE, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS AND OUR ADDITIONAL POLICIES REFERENCED HEREIN SUCH AS OUR "PRIVACY POLICY" AND OUR "SHIPPING & RETURN" POLICY, WHICH ARE ACCESSIBLE ON THE "HELP" PAGE OF THIS SITE AND WHICH EXPRESSLY INCORPORATED HEREIN BY REFERENCE.

BY USING OUR SITE, YOU ALSO REPRESENT THAT YOU ARE AT LEAST THE AGE OF MAJORITY IN YOUR STATE OR PROVINCE OF RESIDENCE.

These Terms and Conditions apply to any purchase you make from our Site. We reserve the right to change or modify any of these Terms and Conditions at any time, and in our sole discretion. Any change or modification will be effective immediately when we post the revised Terms and Conditions to our Site. Your continued use of our Site following our posting of a revised Terms and Conditions means that you agree and accept our revised Terms and Conditions. We therefore recommend that you frequently review these Terms and Conditions and any other applicable policies on our Site, such as our Privacy Policy, to understand the terms and conditions that apply to your use of our Site. If you do not agree to these Terms and Conditions or any revised version of these Terms and Conditions, your only option is to stop using our Site. Any new features or tools which are added to our Site shall also be subject to these Terms and Conditions or any updated version of them as the case may be.


PRODUCTS ON OUR SITE

Certain products may be available exclusively online through our Site and/or may be one-of-a-kind products. These products may have limited quantities and are sold “as is.” We have made every effort to display as accurately as possible the colors and images of our products that appear on our Site. We cannot, however, guarantee that your computer monitor’s display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis at our sole discretion. We reserve the right to limit the quantities of any products that we offer or sell through our Site. Prices for our products are subject to change at our sole discretion without notice and without liability to you or to any third party. All descriptions of products or product pricing are subject to change at any time by us without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product made on our Site is void where prohibited. We do not warrant that the quality of any products or other material purchased or obtained by you will meet your expectations, or that any errors or omissions in the products will be corrected.

We also reserve the right to refuse to exchange products or refund the purchase price if any products returned to us by you do not meet our return policy requirements as set forth in our Terms of Sale available at the above links.


OUR SITE’S CONTENT

Our Site and all of the content and other materials, including but not limited to, our trademarks and logos, and all designs, text, graphics, pictures, selection, coordination, “look and feel”, information, data, software, other files and the selection and arrangement thereof (collectively, the “Site Content”) are owned by us, are our proprietary property or, as applicable, our licensors or service providers and are protected by copyright, trademark, trade dress, unfair competition, and/or patent laws in the United States and other jurisdictions.


TRADEMARKS ON OUR SITE

The name “where Mountains Meet” and any of its accompanying logos or stylized versions, and any other product or service name or slogan shown on our Site, whether registered or not, are our trademarks or our licensors’, service providers’, or suppliers’ trademarks, and may not be used, copied, or imitated, in whole or in part, without our express prior written permission or from the applicable trademark owner(s). You may not use any metatags or any other “hidden text” utilizing our name or trademarks or any other name, trademark or product or service name of ours without our express prior written permission. All other trademarks, whether registered or not, or product names and logos shown on our Site, are the property of their respective owners.


YOUR USE OF OUR SITE

You are granted a personal, non-exclusive, limited, non-sublicensable, non-transferable license to access and use our Site solely for purposes for which the Site is intended, and electronically copy and print to hard copy, limited portions of our Site Content only for your informational, non-commercial and personal use. The foregoing limited license is subject to these Terms and Conditions and does not include: (1) any resale or commercial use of our Site or our Site Content; (2) the distribution, public performance or public display of any Site Content; (3) modifying or otherwise making any derivative works or uses of our Site or Site Content, or any portion thereof; (4) the collection and use of any product listings, pictures or descriptions for commercial purposes; (5) use of any automated means to access, monitor or interact with any portion of our Site, including through data mining, robots, spiders, scraping, or similar data gathering or extraction methods; (6) downloading, except for caching, any portion of our Site, the Site Content or any information contained therein, except as expressly permitted on our Site; (7) any right to make appear any pop-up, pop-under, exit windows, expanding buttons, banners, advertisement, or anything else which minimizes, covers, or frames or inhibits the full display of our Site; (8) the use of our Site in any way which interferes with the normal operation of the Site; or (9) any use of our Site or the Site Content other than for their intended purposes.

Any use of our Site or the Site Content other than as specifically authorized by these Terms and Conditions, without our express prior written permission, or that is unlawful or that may result in any harm or injury to someone is strictly prohibited and will result in immediate termination of the limited license granted to you under these Terms and Conditions. Any unauthorized use may also violate applicable laws, including without limitation copyright and trademark laws and applicable communications regulations and statutes. Unless explicitly stated in these Terms and Conditions, nothing in these Terms and Conditions shall be construed as granting any license to you to any intellectual property rights owned by us or third parties, whether by estoppel, implication, or otherwise. The foregoing limited license is revocable by us at any time and in our sole discretion.


ACCURACY OF BILLING AND ACCOUNT INFORMATION

You agree to provide current, complete and accurate purchase and account information for all purchases made through our Site. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.


THIRD PARTY LINKS AND CONTENT

Our Site may provide links to other third party websites and content, including social media (“Third Party Links and Content”) as a matter of convenience to those interested in this. We do not monitor or have any control over any Third Party Links and Content or third party websites. Therefore, your use of any third party websites or content may be subject to such third parties’ terms and conditions or their privacy policies. We do not endorse any Third Party Links and Content and make no guarantee as to their accuracy or completeness. We do not represent or warrant the accuracy of any information contained therein, and undertake no responsibility to update or review any Third Party Links and Content. You therefore use or access these Third Party Links and Content at your own risk.


USER SUBMISSIONS

If you submit anything to us through our Site, you acknowledge and agree that any such materials, including but not limited to, questions, comments, feedback, suggestions, ideas, plans, notes, drawings, original or creative materials or other information (“User Submissions”), regarding our Site, us, or our products or services that are provided by you are non-confidential and non-proprietary and shall become our sole property. We will own all exclusive rights, including all intellectual property rights, and will be entitled to the unrestricted use and dissemination of these User Submissions for any purpose, commercial or otherwise, without acknowledgment or compensation to you. You therefore grant to us and our affiliates, business partners, service partners, and sub-licensees an unrestricted, worldwide, royalty-free, non-exclusive license and right to use the User Submissions and the name that you submit in connection with such User Submissions. You represent and warrant that: (1) you own and control all of the rights to the User Submissions that you submit, or that you otherwise have the right to submit such User Submissions to our Site; (2) the User Submissions are accurate and not misleading; and (3) our use or posting of the User Submissions you supply will not violate any rights of or cause injury to any person or entity.


INDEMNIFIATION

You agree to defend, indemnify and hold us, and our independent contractors, service providers, affiliates, business partners, and consultants, and their respective directors, employees, and agents, from and against any claims, damages, costs, liabilities, and expenses (including, but not limited to, reasonable attorneys’ fees) arising out of or related to any User Submissions you post, store or otherwise transmit on or through our Site or your use of or inability to use our Site, including without limitation any actual or threatened suit, demand or claim made against us, or any of the above-named foregoing parties, arising out of or relating to the Site Content, your conduct, your violation of these Terms and Conditions or your violation of the rights of any third party.


WARRANTY DISCLAIMER

OUR SITE, ITS CONTENT AND ANY PRODUCTS, SERVICES, OR OTHER ITEMS PURCHASED OR OBTAINED THROUGH OUR SITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. YOUR USE OF OUR SITE, ITS CONTENT AND ANY PRODUCTS, SERVICES, OR OTHER ITEMS OBTAINED THROUGH OUR SITE IS AT YOUR OWN RISK. WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS IMPLIED, OR STATUTORY, INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES OF TITLE, NONINFRINGEMENT OF THIRD PARTY RIGHTS, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND ACCURACY. INFORMATION AT OUR SITE MAY NOT BE CURRENT AT THE MOMENT YOU VISIT OUR SITE AND MAY CONTAIN ERRORS OR OMISSIONS. NEITHER WE NOR ANY PERSON ASSOCIATED WITH US MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY OR AVAILABILITY OF OUR SITE OR ITS CONTENT. WITHOUT LIMITING THE FOREGOING, NEITHER WE NOR ANYONE ASSOCIATED WITH US REPRESENTS OR WARRANTS THAT OUR SITE, ITS CONTENT OR ANY PRODUCTS, SERVICES, OR OTHER ITEMS OBTAINED THROUGH OUR SITE WILL BE ACCURATE, RELIABLE, ERROR-FREE OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT OUR SITE OR THE SERVER(S) THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR THAT OUR SITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH OUR SITE WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.


LIMITATION OF LIABILITY

IN NO EVENT WILL WE, OUR AFFILIATES OR THEIR RESPECTIVE LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, OUR SITE, ANY SITES LINKED TO IT, ANY CONTENT ON OUR SITE OR SUCH OTHER WEBSITES OR ANY PRODUCTS, SERVICES, OR OTHER ITEMS OBTAINED THROUGH OUR SITE OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE AND WHETHER OR NOT COMPANY WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, ON ANY THEORY OF LIABILITY. AND TO THE EXTENT THAT WE ARE FOUND LIABLE AS TO ANY CLAIM NOT LIMITED BY THE FOREGOING OR WAIVED BY YOU UNDER THESE TERMS AND CONDITIONS, OUR TOTAL LIABLITY FOR ANY AND ALL SUCH CLAIMS SHALL BE LIMITED TO FIFTY DOLLARS ($50) IN THE AGGREGATE.

WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DISTRIBUTED DENIAL-OF-SERVICE ATTACK, VIRUSES OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF OUR SITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH OUR SITE OR TO YOUR DOWNLOADING OF ANY MATERIAL POSTED ON IT, OR ON ANY WEBSITE LINKED TO IT.

GOVERNING LAW AND VENUE; WAIVER OF JURY

These Terms and Conditions and your use of our Site are and will be governed by and construed in accordance with the laws of the State of New York, applicable to agreements made and to be entirely performed within the State of New York, without resort to its conflict of law principles or provisions. You agree that any action at law or in equity arising out of or relating to these Terms and Conditions or your use of our Site shall be filed only in the state and federal courts located in New York, New York and you hereby irrevocably and unconditionally consent and submit to the exclusive jurisdiction of such courts over any suit, action or proceeding arising out of these Terms and Conditions, your use of our Site, or any purchase you make from our Site. BY YOUR USE OF OUR SITE YOU ALSO HEREBY WAIVE YOUR RIGHT TO A TRIAL BY JURY WITH RESPECT TO ANY CLAIM, ACTION OR PROCEEDING, DIRECTLY OR INDIRECTLY, ARISING OUT OF, OR RELATING TO THESE TERMS AND CONDITIONS TO THE FULLEST EXTENT PERMITTED BY LAW.


CHANGES TO THESE TERMS AND CONDITIONS

You agree that we may modify these Terms and Conditions and any other policies on our Site at any time and that posting the modified Terms and Conditions or policies on our Site will constitute sufficient notice to you of such modification. Your continued use of our Site following our posting of such modified Terms and Conditions or policies will constitute your agreement to such modified Terms and Conditions or policies.


TERMINATION

Notwithstanding anything contained in these Terms and Conditions, we reserve the right, without notice to you and in our sole discretion, to terminate your license to use or access our Site, to block or prevent your future access to and use of our Site, or refuse to sell you any products or services through our Site.


ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision. These Terms and Conditions and any policies or operating rules posted by us on our Site or in respect of any products or services provided through our Site constitutes the entire agreement and understanding between you and us and govern your use of our Site, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of these Terms and Conditions). Any ambiguities in the interpretation of these Terms and Conditions shall not be construed against us nor any of our licensors or service providers.


SEVERABILITY

If any provision of these Terms and Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions.


QUESTIONS & CONTACT INFORMATION

If you have any questions, please do not hesitate to contact us at: info@wheremountainsmeet.com.


Contact Us